REFUND POLICY

RETURN POLICY

At Pixel World, we want to offer you the best possible experience. If a product does not meet your expectations, here is our policy:

Return Period
You have 30 days from the date of receipt of your order to return an item and request a refund or exchange.
After this period, unfortunately, we cannot accept your request.

Eligibility Conditions
For your return to be accepted:

  • The item must be unused, undamaged, and in its original packaging.
  • Proof of purchase (receipt, confirmation email, or invoice) must be provided.

Non-Returnable Items
Some products cannot be returned:

  • Perishable goods (food, flowers, etc.)
  • Opened hygiene or personal care items
  • Gift cards
  • Downloadable products
  • Certain health and beauty products (for hygiene reasons)

Refunds
Once we receive and inspect your return, we will notify you by email of the approval or rejection of your refund.

If approved:

  • The refund will be issued to your original payment method.
  • Processing times may vary depending on your bank or financial institution.

Delayed or Missing Refunds
If you have not yet received your refund:

  1. Check your bank account again.
  2. Contact your credit card company or bank (processing times may apply).
  3. If the issue persists, contact us at team.pixelworld@gmail.com.

Sale Items
Sale items may be refunded or exchanged at our discretion, on a case-by-case basis.

Exchanges
We only replace items if they are defective or damaged.
To request an exchange, please contact our customer service at team.pixelworld@gmail.com before returning your product.

Gift Orders

  • If the product was identified as a gift at the time of purchase, a store credit for the return amount will be issued.
  • If it was not a gift, the refund will be sent to the original purchaser.

Return Address
Please send your items to the following address:

DigitalScaler Sàrl
Chemin de Maillefer 115
1018 Lausanne
Switzerland

Return Shipping Costs

  • Return shipping costs are the customer’s responsibility and are non‑refundable.

Pixel World is not responsible for lost or undelivered returns. We recommend using a tracked or insured shipping service.